Shipping Return Policy

Shipping Policy

We offer free shipping on all U.S. orders over $50, or else a flat rate of $5.95. Orders are usually processed and shipped within 1-2 business days (M-F) of purchase. When your order ships, we will contact you with a shipping confirmation and tracking information. Tracking information is also accessible through your account, under My Orders.

Processing Time: 1-2 days
Free Shipping: 3-7 business days
Free exchanges included

Return Policy

Deja Vu wants you to “Own Your Sexy”, but if you are not satisfied with your merchandise, eligible merchandise can be returned for store credit or refund within 30 (thirty) days from the date of purchase. All eligible items must be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging. Items that are final sale and are not eligible for return; either for refund or store credit. (Please view non-eligible / Final Sale items below.) We will issue a refund/store credit for the merchandise and taxes if applied, but not your original shipping fee.  Original shipping and handling fees are not refundable.

  • For sanitary reasons, we are unable to accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed. Thus Items not in new or unworn condition will be rejected during the sanitary inspection.
Other non-eligible items are:

The above items are not eligible for returns and will be disposed of without the customer receiving a refund or store credit.

If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges.

Once we receive your return, we will re-ship your new item and you will be emailed your new tracking number.

For further Information or questions, email us at returns@dejavulingerie.com