Frequently Asked Questions

Standard Promotions

  • Standard Promotions will automatically be applied to your order. For example, promotional bra and panty prices are automatically calculated for you and will apply to your total.

Special Promotions

  • Special Promotions can be redeemed using a coupon code. This coupon code is usually sent to La Senza email subscribers.
  • Other Special Promotions are via our marketing partners, and a coupon code is published along with the special offer.
  • Every coupon valid on lasenza.com has a Discount Code. Enter this code at the Shopping cart page when you are checking out on lasenza.com to receive your discount.
  • Only one coupon or discount (with the exception of the Club LA Senza / Prestige loyalty card) of any type may be used at a time. Some coupons are exclusive to purchases at lasenza.com or at a La Senza store. Please check your coupon for details. La Senza coupons are not redeemable for cash, nor are they valid toward any previously purchased merchandise or the purchase of Gift Cards and Loyalty Cards unless specified on the coupon.
You can check the status of your order in Your Account.
Contact us! Our customer service is ready and willing to help. We are available Monday – Friday: 9 AM EST – 5 PM CST. Saturday: 12 PM – 2 PM CST. You can fill out our support form or contact us by email.
Please CLICK HERE to view our current Return Policy

We’re sorry!! That’s the worst.

Please inspect your package once you receive it. In the rare case there is a damaged item, a missing item, or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone or email is made regarding the damaged/missing items within 48 hours, all items are deemed correct & received.

We’re really sorry for the inconvenience.

Contact Yand Customer Care ASAP at ☎ 1-800-883-0860 or service@yandy.com with the product name and item number.

We get this question quite often, so we put the sizing info at the bottom of this page. To ensure a perfect fit, use our Size Chart. Sizing information can also be found on specific product pages. Measure in inches to determine your size. In this section, our Bra Conversion Chart will also help you determine the best bra size.